Terms of Use
Last updated: 19 August 2026
Welcome to www.jelusic.com.
These Terms of Use govern access to and use of the website www.jelusic.com (hereinafter: the Website), operated by:
Dentalna poliklinika dr. JELUŠIĆ d.o.o.
Matuljska cesta 1
51410 Opatija
Republic of Croatia
OIB: 02307982625
Telephone: +385 51 718 050
Email: clinic@jelusic.com
hereinafter referred to as the Polyclinic.
By accessing and using the Website, you confirm that you have read, understood and accepted these Terms of Use. If you do not agree with them, please do not use the Website.
1. Purpose of the Website
The Website is primarily intended to provide users with information about the Polyclinic, its team, dental treatments, services, technologies, news and other content related to the Polyclinic’s activities.
Through the Website, users may also be able to:
- submit enquiries;
- express interest in a particular treatment or service;
- request a consultation or examination;
- contact the Polyclinic;
- access informational and educational content;
- use other functionalities that the Polyclinic may make available from time to time.
Information published on the Website is provided for general informational purposes.
2. Medical Information and Disclaimer
Content published on the Website, including texts, photographs, graphics, videos, descriptions of procedures, treatment methods, technologies and expected results, does not constitute an individual medical diagnosis, medical examination, medical advice or an individual treatment plan.
The selection of an appropriate treatment depends on the patient’s health condition, medical and dental history, clinical examination, diagnostic findings and other circumstances assessed individually for each patient.
A final assessment of the suitability, method, duration, risks, expected results and cost of a particular treatment can only be provided following an appropriate professional assessment.
Results shown or described on the Website may vary from person to person and must not be regarded as a guarantee that another patient will achieve the same or any specific result.
The Website and its contact forms are not intended for the provision of emergency medical assistance or for communication in urgent medical situations.
3. Consultations and Appointment Requests
Through the Website, users may submit a request for a consultation, examination, specific treatment or additional information.
Submitting a form or enquiry through the Website does not, by itself, constitute confirmation of an appointment or the conclusion of an agreement for the provision of healthcare services.
An appointment shall be considered confirmed only after the Polyclinic has confirmed it to the user through an appropriate communication channel, such as by telephone, email or another agreed method.
The Polyclinic reserves the right to propose an alternative appointment, request additional information necessary to organise an examination or consultation and, where appropriate, require an examination before determining a treatment plan.
Information provided before an examination, including indicative information regarding treatments, duration or pricing, may be subject to change following a clinical examination and professional assessment.
4. Accuracy and Availability of Information
The Polyclinic endeavours to ensure that the information published on the Website is accurate, clear and up to date.
However, due to developments in medical and dental methods, changes in technology, available services, organisational changes or other circumstances, certain information may occasionally be incomplete, outdated or subject to change.
The Polyclinic reserves the right, at any time and without prior notice, to:
- modify or update Website content;
- change descriptions of individual treatments or services;
- add or remove particular functionalities;
- temporarily or permanently restrict access to certain parts of the Website;
- implement technical or security-related changes to the Website.
Information published on the Website does not constitute an irrevocable offer or a guarantee of the availability of any particular treatment, appointment or service.
5. Rules for Using the Website
Users agree to use the Website in accordance with applicable law, these Terms of Use and the intended purpose of the Website.
It is prohibited to:
- use the Website for unlawful or fraudulent purposes;
- attempt to gain unauthorised access to the Website, servers, databases or other connected systems;
- interfere with or attempt to disrupt the normal operation of the Website;
- distribute malicious code, viruses or other harmful software;
- automatically collect Website content without prior authorisation, except where such collection is permitted by law;
- impersonate another person or intentionally provide false information;
- use Website content in a manner that infringes the rights of the Polyclinic or third parties.
The Polyclinic may restrict or block access to the Website where there are reasonable grounds to believe that a user is using the Website in breach of these rules or applicable law.
6. Intellectual Property
Unless otherwise stated, content available on the Website, including but not limited to:
- texts;
- photographs;
- videos;
- graphic elements;
- illustrations;
- logos;
- visual identity;
- design;
- content layout;
- databases;
- documents and other materials,
is protected by the intellectual property rights of the Polyclinic or is used with the appropriate permission of the relevant rights holder.
Website content may be viewed and used for personal, non-commercial and informational purposes.
Without the prior written consent of the relevant rights holder, Website content may not be reproduced, distributed, published, modified, sold, transferred, publicly displayed or used for commercial purposes without authorisation, except where expressly permitted by applicable law.
Names of products, treatments and technologies, as well as trademarks and logos of third parties appearing on the Website, belong to their respective rights holders.
7. Photographs and Treatment Result Images
The Website may contain photographs, videos, illustrations or other representations of individual dental procedures and treatment results.
Such content is provided for informational and educational purposes.
Every patient and every clinical case is individual. The presentation of the result of a particular treatment does not constitute a promise, guarantee or claim that another patient will achieve the same or a comparable result.
The use of photographs and other materials in which an individual can be identified is governed by the appropriate legal bases, consents and personal data protection rules.
8. Links to External Websites and Third-Party Services
The Website may contain links, embedded content or third-party functionalities, such as social networks, mapping services, video platforms, analytics services or other external online services.
The Polyclinic does not control the content, availability, security or privacy practices of external websites and services.
The use of such external services may be subject to separate terms of use and privacy policies of their respective providers.
A link to an external website does not necessarily imply that the Polyclinic endorses or accepts responsibility for all content or conduct of that third party.
9. Personal Data Protection
When using certain Website functionalities, users’ personal data may be processed.
The manner in which the Polyclinic collects, uses, stores and protects personal data is described in greater detail in the separate Privacy Policy available on the Website.
Users are encouraged to read the Privacy Policy before providing personal data.
Users are responsible for the accuracy of the information they voluntarily submit through the Website.
Users are requested not to submit more health-related or other sensitive personal data through ordinary contact forms than is necessary for the purpose of a specific enquiry, unless the Polyclinic has expressly requested particular information through an appropriate designated channel.
10. Cookies
The Website may use cookies and similar technologies for proper operation, security, storage of user preferences, statistics, analytics and other permitted purposes.
Where user consent is required for a particular type of cookie, such cookies are used in accordance with the user’s choices.
Further information about the use of cookies and available settings is provided in the relevant cookie notice and/or the Website’s Privacy Policy.
11. Website Availability and Security
The Polyclinic takes reasonable technical and organisational measures to maintain the security and availability of the Website.
Nevertheless, it cannot be guaranteed that the Website will be available continuously or completely free of technical difficulties, errors, interruptions, malicious actions by third parties or other circumstances outside the reasonable control of the Polyclinic.
The Polyclinic may temporarily restrict access to the Website for maintenance, security updates, technical work or other justified reasons.
12. Limitation of Liability
To the maximum extent permitted by applicable law, the Polyclinic shall not be liable for damage arising solely from:
- use of the Website contrary to its intended purpose or these Terms;
- reliance on general information provided on the Website as a substitute for an individual professional assessment;
- temporary unavailability of the Website due to technical circumstances outside the reasonable control of the Polyclinic;
- conduct, content or availability of external websites and third-party services.
Nothing in these Terms of Use excludes or limits the Polyclinic’s liability in circumstances where such liability cannot be excluded or limited under mandatory law.
These Terms of Use do not limit patients’ rights, consumer rights or any other rights granted to users under applicable mandatory law.
13. Relationship Between the Website and Healthcare Services
These Terms of Use primarily govern the use of the Website.
They do not replace documents, consents, informed consent forms, individual treatment plans, quotations, agreements or other documentation that may be used in connection with the provision of a specific healthcare or dental service.
Additional terms and documentation may apply to a particular medical or dental procedure, and the patient will be informed accordingly where necessary.
14. Amendments to the Terms of Use
The Polyclinic may amend or supplement these Terms of Use from time to time in order to reflect changes to the Website, business processes, technology or applicable law.
The current version of the Terms of Use will be published on this Website together with the date of the most recent update.
Changes take effect upon publication unless expressly stated otherwise or unless applicable law requires a different effective date or procedure.
15. Governing Law
These Terms of Use are governed by the laws of the Republic of Croatia.
Any disputes will, where possible, first be resolved amicably.
If an amicable resolution is not possible, the competent court in the Republic of Croatia shall have jurisdiction, subject to all mandatory rules concerning jurisdiction and the protection of users and consumers applicable to the particular case.
16. Contact
For questions relating to the Website or these Terms of Use, you may contact us at:
Dentalna poliklinika dr. JELUŠIĆ d.o.o.
Matuljska cesta 1
51410 Opatija
Republic of Croatia
Telephone: +385 51 718 050
Email: clinic@jelusic.com
Web: www.jelusic.com
Last updated: 19 August 2026